Bestseller
Our signature product
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
Frequently asked questions
Do you offer gift wrapping services?
Yes, we offer gift wrapping for all your purchases from Fermina. During checkout, you’ll find a "Gift Wrap" option that you can select. You can also add a short personal message, which will be printed on an elegant card and included with the gift. All jewelry comes in our signature Fermina boxes by default, but the gift wrapping service adds a special touch with premium wrapping paper and a satin ribbon. We understand the importance of a memorable gift, so we pay close attention to every detail to ensure a delightful unboxing experience.
Can I purchase gift cards from Fermina?
Yes, we offer digital gift cards in various amounts, making them the perfect present for your loved ones. You can purchase gift cards from the "Gift Cards" section on our website. Choose your preferred amount, add a personal message, and the e-gift card will be sent directly to the recipient’s email on the date you specify. Gift cards are valid for 12 months from the date of purchase and can be used to buy any product from our store. If the purchase total is less than the gift card value, the remaining balance will stay in the account for future use.
Do you offer customization or engraving services?
Yes, we provide limited customization services on select pieces. You can engrave initials or special dates on certain eligible jewelry items. To inquire about customization, please contact us at contact@ferminastore.com before placing your order. Include the product you’d like to customize along with your requested details. We’ll confirm availability, any extra cost, and the additional processing time required. Please note: Customized products are non-returnable and non-exchangeable unless there is a manufacturing defect.
How can I contact customer service?
You can reach our customer support team through several channels:
- contact@ferminastore.com – We aim to respond within 24 hours on business days.
- Available on the “Contact Us” page of our website.
- Message us directly on Instagram or Facebook.
- For urgent inquiries, call us at [Phone Number] during our working hours (9 AM – 6 PM Kuwait time, Sunday to Thursday).
We’re committed to providing exceptional customer service and always welcome your questions, feedback, and suggestions.
Do you have a physical store I can visit?
Currently, Fermina is an online-only store, and we do not operate a physical retail location. We focus on delivering a seamless and enjoyable online shopping experience for our customers across Kuwait, Saudi Arabia, and the UAE. However, we occasionally participate in pop-up events and exhibitions where you can view our products in person. These events are announced on our website and social media channels.
We understand the importance of seeing jewelry up close before purchasing, which is why we offer high-quality images, detailed product descriptions, and a flexible return policy to help you shop with confidence.
ELEGANT CRAFTSMANSHIP
Every piece is designed with purpose and precision.
Made with love
Our jewelry is crafted by skilled artisans who care.
TRUSTED BY THOUSANDS
Real customers. Real stories. Lifetime memories.