Thank you for shopping with Fermina! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Below are the details regarding our returns and refund policy.

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1. Return Period

• We accept returns within [X] days from the date of delivery.
• Items must be returned in their original, unused, and undamaged condition with all original packaging and proof of purchase.
• Customized, personalized, or final-sale items are non-returnable.

2. How to Return an Item

• To initiate a return, please contact us at contact@ferminastore.com with your order number and details about the item you wish to return.
• You will be provided with further instructions on how to return the product.
• Please note that return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.

3. Condition of Returned Items

• The returned item must be unused and in the same condition you received it.
• It must be in the original packaging, with tags attached (if applicable).
• If the returned item shows signs of wear, damage, or alteration, Fermina reserves the right to reject the return.

4. Refund Process

• Once we receive your returned item and inspect its condition, we will process your refund within [X] business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping costs are non-refundable unless the item was defective or an error occurred in processing your order.

5. Exchanges

• If you wish to exchange an item, please follow the same return process.
• After we process your return, you can place a new order for the item you'd like to exchange it for.

6. Damaged or Incorrect Items

• If you received a damaged, defective, or incorrect item, please contact us immediately at contact@ferminastore.com.
• We will arrange for a return and replacement, or issue a refund, depending on your preference.
• Please provide photos of the damaged or incorrect item to help us process your claim efficiently.

7. Sale Items

• Items purchased during a sale or promotional event are eligible for return under the same terms, unless stated otherwise.

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If you have any questions regarding our Returns & Refund Policy or need assistance, please feel free to contact us at contact@ferminastore.com. We are here to ensure you have a positive shopping experience!