Thank you for shopping with Fermina! We are delighted to offer you fast and reliable shipping services to the following regions: Kuwait, Saudi Arabia, and the United Arab Emirates. Below is the essential shipping information to help you track your order and ensure a smooth shopping experience.
1. Shipping Areas
We currently offer shipping to the following countries:
- Kuwait
- Saudi Arabia
- United Arab Emirates
2. Shipping Methods and Delivery Times
- Delivery times may vary depending on your location. Generally, orders are delivered within 3 to 7 business days.
- Once your order has been shipped, you will receive a tracking number to monitor your package’s status.
3. Shipping Costs
Shipping costs are based on your order total and delivery location. The following are the shipping rates:
- Kuwait: Free shipping for orders over KWD 20, flat rate of KWD 2 for orders under KWD 20.
- Saudi Arabia: Free shipping for orders over SAR 200, flat rate of SAR 20 for orders under SAR 200.
- United Arab Emirates: Free shipping for orders over AED 250, flat rate of AED 20 for orders under AED 250.
You will be able to view the exact shipping fees at checkout before confirming your purchase.
4. Order Processing Time
- Orders are processed within 1-2 business days after payment is successfully received.
- Orders placed on weekends or holidays will be processed on the next business day.
5. Order Tracking
After your order is shipped, you will receive a tracking number and a link to the carrier's website. You can use this information to track the status and location of your package.
6. Shipping Delays
While we aim to deliver orders as quickly as possible, please be aware that shipping times may be impacted by factors such as:
- Weather conditions
- High demand or peak seasons (e.g., holidays)
- Customs or regulatory delays
If your order is delayed, we will notify you promptly and do our best to resolve the situation.
7. Issues with Delivery
If your order is damaged or you experience any issues with delivery, please contact us immediately at contact@ferminastore.com. We will work with you to resolve the issue as quickly as possible.
8. International Shipping
At this time, Fermina only ships within Kuwait, Saudi Arabia, and the United Arab Emirates. We do not currently offer international shipping outside of these regions.
9. Customs and Import Duties
For deliveries within Kuwait, Saudi Arabia, and the United Arab Emirates, customs duties and taxes (if applicable) are the responsibility of the customer and are not included in the shipping fees. Please check your local regulations for further details on import duties.
If you have any questions about your order or need assistance with shipping, feel free to contact us at contact@ferminastore.com. We are here to help!